Support Tickets
Depending upon the support level chosen, different quantities of support tickets are available. Premium Forum posts, emails and telephone calls use 1 support ticket. Bronze level support clients receive 5 tickets, Silver receive 50 and Gold receive 500.
Forum Support
Access 24 * 7 to Applied Industrial Logic's support forums, this includes our Premium Forum where questions can be posted with a response being made within 2 working days*. Each Premium Forum post uses 1 support ticket. The forum is available for questions, issues and general OpenQuote discussions. It is fully searchable so all historic posts can be used for future reference.
Email Support
Support email address for more urgent issues, or issues not suitable for the forum. 1 working day response*. Each email uses 1 support ticket.
Telephone Support
Support telephone number for critical issues, or issues where forum or email is not appropriate. Each telephone call uses 1 support ticket.
Personal Account Manager
A specific contact whom you can contact regarding any questions or issues. Available in office hours only.
OpenQuote Hosting
Applied Industrial Logic can host OpenQuote for you on our servers. We will take care of backing up your system, performing system updates and system maintenance. Applied Industrial Logic is also covered by professional indemnity insurance for your protection.
* Applied Industrial Logic will always endeavour to respond with answers to your questions within the guaranteed response time, however where the issues are more complicated the first response you receive may simply be an acknowledgement that the issue is being investigated.
